Refund policy

Returns & Refunds

We want you to be satisfied with your SENKA order. If you would like to request a return, please contact us at senka.apparel@gmail.com within 14 days of receiving your order.

To be eligible for a return, the item should be returned in the condition in which it was received and should not have been worn or used beyond what is reasonably necessary to inspect the item. Please include proof of purchase.

Please contact us before sending any item back. We will provide return instructions and the appropriate return address after your request has been reviewed. Items sent back without first contacting us may not be accepted.

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at senka.apparel@gmail.com and include your order number and clear photographs showing the issue.

We will review the issue and, where applicable, arrange an appropriate remedy such as a replacement or refund at no additional cost to you. Your statutory rights for faulty or non-conforming goods are not affected by this policy.

Wrong size or colour

Please review the product information and size guide carefully before ordering. If you accidentally order the wrong size or colour, contact us at senka.apparel@gmail.com. Where you have a statutory right of withdrawal, including where applicable under EU consumer law, that right remains unaffected. Return shipping costs for a change-of-mind return are the customer's responsibility unless otherwise required by law.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please contact us regarding the return of the original item. Once the return is accepted, you may place a new order for the preferred item.

European Union — Right of Withdrawal

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including certain goods made to the consumer's specifications or clearly personalised. Nothing in this policy is intended to limit rights that cannot legally be excluded.

To exercise your right of withdrawal, contact us at senka.apparel@gmail.com with a clear statement that you wish to withdraw from your purchase.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. Because our products are produced on demand, production may begin shortly after an order is placed. We cannot guarantee that an order can be changed or cancelled once production has begun.

This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

Refunds

Once we receive and review an eligible return, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Where the EU statutory right of withdrawal applies, refunds will be handled within the time limits required by applicable law. We may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back, where permitted by law.

Banks and payment providers may require additional processing time before a refund appears in your account.

For any questions about returns or refunds, contact senka.apparel@gmail.com.